This Refund Policy explains how refunds work for X3WEB services. By paying an invoice, subscribing to a plan, or using our services, you agree to this policy.
X3WEB does not offer refunds on services once work has commenced or been delivered. All services are scoped and agreed upon before work begins, and clients are responsible for reviewing and approving the scope before payment.
No refunds are offered unless required by non-waivable consumer protection law.
Unless required by non-waivable law, the following are never refundable:
A. Website creation / website design / website development
All website work is paid upfront or in agreed stages. No refunds for website creation, design, or development fees once work has commenced.
B. Deposits
No deposits paid to X3WEB are refundable.
C. Ad spend
Ad spend paid to Meta or Google is never refundable by X3WEB. Ad spend is paid directly to the platforms and governed by their policies.
D. Monthly management fees
Monthly management fees for ads, retainers, or any ongoing services are not refundable once the billing period has commenced.
E. Setup fees and once-off fees
Any setup fees, onboarding fees, audits, strategy fees, build fees, or once-off project fees are not refundable.
F. Creative and content production
No refunds for any content creation or production work, including (but not limited to) video, photo, graphics, copywriting, editing, product uploads, or related costs.
G. Third-party costs and pass-through charges
No refunds for any third-party charges, including (but not limited to) payment processor fees, plugin/theme licenses, SaaS tools, stock assets, subscriptions, domain registry fees, or upstream hosting costs.
H. Domain registrations
Domain registrations, renewals, transfers, and domain-related work are non-refundable.
I. Digital products
All digital goods are non-refundable once purchased or delivered, including downloads, templates, bundles, and licenses.
J. Completed or in-progress work
Any work already completed, partially completed, delivered, implemented, or performed is not refundable, including support, troubleshooting, maintenance, consulting, training, bug fixes, and optimisation work.
If a client initiates a chargeback or payment reversal:
If you believe a refund is due under applicable law, contact us in writing:
Email: support@x3webmarketing.com
Include your invoice number, the service in question, and the reason for your request. X3WEB will review and respond within 5 business days.
Nothing in this policy removes rights you may have under applicable consumer protection laws that cannot be waived. Where such laws require a refund, X3WEB will comply with the law.
